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Reply to "Lionel Centipede: Disappointed"

Yes, brand new toys with problems suck, no matter how you slice it. The windows out, loud roof fans, blinking cab lights, whatever the case may be it can get frustrating, we can all agree. Blame it on production, QA, the freight carrier, heck the guy down the road if it suits you, I suppose. Bottom line is at Lionel, we stand behind the product. Our 1-2 day turn around on repairs is what I feel makes the "suck" suck less. Yes, it is Vision Line, we pick up the shipping tab. Contact service, explain the issue, get the RA and the call tag and shoot it in to Ohio. We'll do what we do best, test the snot out of it and get it back to you in short order. End result; happy happy joy joy train time! I wish I had a crystal ball to tell you what went wrong and where, but what good would it all be if your train still had the problem? Thanks, Mike

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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