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Greetings Everyone,

 

Yeah, I know it happens to just about every one of us but I have to vent.   I picked up this Brand New MTH Genesis PS-3 Amtrak Diesel 20-20300-1 from a really nice little shop near Pittsburgh, Pa, yesterday (they're not a sponsor so I won't elaborate).  The Shop Manager, by the name of Victor, took very good care of me and track tested the locomotive before completing the transaction.  It was a road trip of about 200+ miles "port-to-port" but well worth it.  Well, I put her on the layout, (DCS Equipped), did a factory re-set, let the DCS "Find" the engine and as the late great Jakie Gleason used to say, "and awaaay we go".  But not for long.  Without even making a complete lap around the layout (6' X 8'), she died.  Nothin', Zero, Zip, Nada.  Well, I tried the usual stuff like turning off the power and turning it on again, re-setting the engine etc. but each time I got the dreaded "CHECK TRACK", "ENGINE NOT FOUND".  I tried another MTH Premier engine and everything worked like it should, therefore, I think it's safe to say that the Genesis is Ka-Put.   Soooo, I've already sent my tale-of-woe to MTH and I'm awaiting a RMA.  And so it goes.

 

Chief Bob (Retired)

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First, let me thank all of the "Senior Tech Guys" (I impart that with the utmost respect) for their input.  You guys have more knowledge in your "Pinkie" finger than I have in my whole body.  That being said, I have decided to send the engine back to MTH on principle.  The fact that it is Brand Freakin' New and it wasn't in my procession for 24 hours before it went Ka-Put!  I have purchased a few MTH and Lionel engines that needed to be "Fine Tuned" but those pieces were previously enjoyed and I did what needed to be done.  Further, with a little help from you guys, I probably could fix it myself but I shouldn't have to 'cause it's Brand Freakin' New! (you get the idea).  Once again, this goes to that whole "Quality Control" thing that gets talked about here from time to time.  I further fully understand that if it is Man Made, it will fail at some point but not the same day.  Believe me, if this engine didn't run when it was tested in front of me at the train shop, I certainly would not have plunked down 400+ US Dollars and told the nice man that, "I can probably fix it when I get her home".  Really?  Again, thanks gentleman, but this puppy's going back to MTH and believe me, I'm not a Happy Camper at this point!

 

Chief Bob (Retired)

Don't hold back Bob, tell us what you really think.

 

I have to agree, QC certainly isn't what it used to be.  Stuff like this happens occasionally.  Not that it'll help, but many times the electronics croaks after a very short time, it's called Infant Mortality in the electronics industry.  There's an upside down bell curve of failure rates, it starts very high for the first few hours, drops to the low side and then ramps back up near the end of useful life for most electronic products.  This is also why critical electronic systems are typically "burned in" during manufacturing.  For Aerospace stuff, we had a 168 hour burn-in with temperature cycling for every unit before it shipped.  Obviously, consumer stuff doesn't get the benefit of this level of testing.

 

 

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