Originally Posted by SJC:
Pat,
Been looking at your store and prices for the future. Sadly, my LHS will be closing early next year and the owners will begin a well deserved retirement. There are other local stores but unfortunately, there are no more local stores that can compare to them - you seem to come close in prices. Never bought from you before but I'm leery to buy online/order after getting screwed by another forum sponsor with restocking fees, returns, defective product, etc. Do you use restocking fees, hidden fees, etc? I did not see a "policies" section of your website. If there is a page, can you point me to it. Are you/your store an authorized MTH service center?
Pat will answer the technical questions.
I do all of my pre-orders with him. He never disappoints and I've never had an issue. Plus, he's a great guy to talk with on the phone and his web site is easy to order from.