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Joe,

This topic has been beat to death, however, maybe someone will have an up to date report. These matters are usually taken care of by the manufacture. The only exception would be when you are wanting a refund or exchange. In most cases this would be between you and the dealer. I've heard of cases where the customer would receive "touch up paint" to do the work themselves.

 

Honestly, should a problem arise make attempts to settle the matter AWAY from the forum first. Then let everyone know the,"score". This way the odds are better that the thread will not be deleted. 

The item I am am speaking of would not qualify for a discount or touch-up paint. It is a new 400e with a piece that flaked off the boiler, two huge areas on the sides of the tender that have bubbled up, just waiting to be touched and they will fall off. Lastly, the entire top of the tender has spider web cracking across the entire top of the tender.

Trainlover160,

 

There have been paint issues with some LCT. The issues were centered around the factory not packaging the items with the proper protective padding.  I'm sorry but if there's any imperfection to the paint..its going back. The SG tinplate is way too expensive to expect anything less. Search OGR for UPDATE: Paint-Touchup on Showroom Cars. This subject was started by Tinplateart. Also search Blue Comet Passenger Set Paint Chipping

Sunrise

Last edited by Sunrise Special

Good news all,

 

I called MTH and they were willing to take the engine and tender, strip, prime and re-paint. However, I did not want to wait. The dealer is taking back for me to exchange for something else. He did also tell me that they do not unpack and check the items, unless requested by the customers, as several customers what their items untouched.

Originally Posted by Trainlover160:

Good news all,

 

I called MTH and they were willing to take the engine and tender, strip, prime and re-paint. However, I did not want to wait. 

There's an upside and a downside to everything.

The Upside:

It would have been a true custom paint job since it would not have been a production piece done in China. With that it would have been like no other.

The Downside:

There would have been none besides your inconvenience.

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
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