Unacceptable Shapeways Order Delays

Most places like this are where money talks.  If someone with a ton of money comes in and needs something now, they'll bump lower profit items.  But it could also be that a machine or two are down and everyone is getting bumped.  Just remember they are a proto house, so timing is always fluid and moving around, if you needs something faster, you have to pay more.

We mentioned this on the other thread.  I just received emails saying that my items have finally shipped.  When ordering, the estimated ship date was listed as November 1st, so I wasn't going to get too twisted about delays yet.

The problem for me is watching the status of my models move forward, and then backward.  Parts that were indicated as "in production" reverted to "pre-production" before moving back to "in production". 

Also, three of my parts, in Frosted Extreme Detail, were done within several days of order placement.  The last part, in Black Strong and Flexible, has taken almost two weeks to finish, being in production for about 10 days.

I suppose one solution is to only order parts of the same material at the same time, but that will negate any efficiency in paying only one shipping fee.

I'm going to consider sending future parts to a different printer service.  I'll have to see the quality of these parts for starters, and then compare quality, cost, and timing between Shapeways and another source.

Jim

A number of factors at play I bet.......

An explosion in orders as more folks use the service....

Big money needs a bunch of work NOW

Beyond capacity but investing in new machines cut profits.

Machines down awaiting repair/parts.

Any or all delay the little guy.

Mario, I was going to ask you if some of your designs would work on either different engines or for different manufacturers, but I've left my list home.  I'll try to drop you an e-mail tonight.  Is your e-mail in your profile?

Joe

coach joe posted:

Mario, I was going to ask you if some of your designs would work on either different engines or for different manufacturers, but I've left my list home.  I'll try to drop you an e-mail tonight.  Is your e-mail in your profile?

Joe

Yes it is... thanks!

I would agree with all of you, except for one thing...

The three later orders are of the same material, and are already in production and/or packaging!

And three of them are for the same (albeit revised) part!!!!

That's right, I've changed a drawing and order more parts, of the same Black material, with them being built BEFORE my first order was past "pre-production".

coach joe posted:

Mario, I was going to ask you if some of your designs would work on either different engines or for different manufacturers, but I've left my list home.  I'll try to drop you an e-mail tonight.  Is your e-mail in your profile?

Joe

Joe this might help

https://ogrforum.ogaugerr.com/t...18#67314622742173318

There is also the possibility that they too were effected by the Cyber attack last week. They have production facilities here in NY and in the Netherlands and are connected data wise.  A couple of months ago I received a email that my password and account had been compromised from a Hack/Cyber attack..

He the problems with Shapeways. If they would only be able to talk them on the phone. 

Some of the productions problem would be cleared up the same Day. 

No, they will only discuss any problems, using "only"  E-mail.

Being able to talk back and fort would be nice. On there surveys  I had told them that many times to avail.   

 I was told by one there employees that there isn't any Phone set up in there NYC, Office.

That's a problem being able just to talk with there technician to reserve a production problem once and for all the same Day.

I will used them for my, NYC Transit Subway Signals too.

Good luck, John kb2agpjohn@aol.com Cell also 848-992-2157.