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Reply to "(07/12/21) SOLD OUT! Santa Fe F3 Diesel Locomotive from Menards!"

Well all well and good but for myself and others whose remotes don't have terminals to bend out we still are left with a completely useless product that the retailer won't stand behind despite making all of the requested feedback.

1. I would bet dollars to donuts that Menard's will make good on a replacement controller as long as you comply with their return policy. I have returned train product in the past and their customer service has always been great to work with. OTOH, it's possible that since this was a limited production test run of only 200 units, they may not have another controller immediately available for replacement or more likely, that since a number of beta testers have already raised issues with the controller, Menard's is probably already working with the manufacturer to solve those issues and doesn't want to replace any defective ones until the units are corrected and working properly.

2. If they don't make good, like others have offered, I would be happy to purchase yours for what you paid for it.

3. I understand your frustration, but it seems to me that the risk you run when you agree to be part of a beta testing program and are not purchasing a conventional retailer-to-consumer product, is that there may be issues/problems and they may not be easily or readily solved. 

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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