@Trainmaster04 posted:Thank you for your offer. My reasoning behind buying from Nassau is for three reasons. One, they have a great customer service department. Two, they support and are a sponsor of the OGR. Third, they have unbeatable preorder prices. I paid $2,000 for this model (MSRP being $2,500). Compared to Charles Ro or Train World, they charged between $2,300 to $2,400. A great difference considering it is an expensive locomotive.
I agree that their policy is not truly fair to their customers, in my opinion, but to protect their business from manufacturer's problems, they have to do this. I have tried Train World and Charles Ro both and I have had mixed results. Either terrible customer service, or misplaced orders. This is the first time I have had any problems with Nassau and up to this point, I have enjoyed doing business with them. In the end, it is not their fault that Lionel released a defective model.
Well in this case does not seem the great pre-order price was worth it. I have to disagree with your comment on great customer service because of this case and point right here and if they were so great they should be helping to resolve this.
