Alan, I'm sorry but you are not telling me anything I can use to help you! By saying,"...I tired (sp) but was unable to download it and what I thought was downloaded I was not able to access it..." you are not telling me anything at all.
In order to help you I need to know specifically what happens when you try to download the file.
- Does the link in the email not work?
- Does your password not work?
- Is there an error message? If so, what does it say?
- Where are you saving the file on your computer?
- Does the file actually download and you just can't find it on your computer?
This is a pretty simple process, but without anything specific to go on, I can't help you.
