Scott, you are, IMHO, the MOST customer-focused, communicative, sincere, pithy, patient, fair, and responsive executive in this special nook of the hobby. It is a management quality and performance to be emulated.
Realizing the time and effort you personally have put into the success of your business, I can only hope that, for the benefit of younger generations to follow, you have been grooming someone(s) to follow in your footsteps when you truly tire of the global trekking, wrangling, and nit-picking that's endemic to your specialty biz in this hobby. Your product efforts are incredible.
And kudos to your supporting staff, too!
