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AC6000 Couplers Won't Open

I have a Lionel 6-28298 CSX AC6000 that the couplers do not open up.   When I fire the couplers with my Cab-2 remote I can hear the clank/chuff noise so I know the R4LC board is getting the signal.  I can sometimes hear a very faint buzz from the electrocoupler.  I measured the voltage at the coupler connection on the motherboard and I'm only seeing a brief 2.5 VAC.  I compared that to another one of my slightly newer AC6000s and it fires a hefty 5 VAC at the coupler.   What component would cause the voltage to be that low?  The loco has a separate AC Regulator but I assumed that was to power the smoke unit only. 

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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