If I can get them, you should be able to get them from MTH as well. All the parts come from the same place, they don't reserve parts for repair shops.
John, I order parts from lionel at least twice a month. I can get part numbers and if they are in stock within a couple of minutes using their main website. The interface is the same one used by Service Centers.
Only a fraction of MTH rolling stock has a parts icon which brings up diagrams with part numbers. I have yet to find locomotives, even if they have a link to an exploded diagram with actual part numbers, only reference numbers like #17 headlight.
This is just about useless even when calling or emailing.
Has the parts ordering experience changed since you became an MTH tech? If so then you can appreciate the problem. if not then shame on MTH.
Pete
