When Hallmark Models* imported HO scale brass models of Cotton Belt 4-4-2's that had been made in Korea, Miss Hall refused the entire shipment because they wouldn't run. NorthWest Short Line picked them up and offered the models for ca. $89.00, each, as is, no returns! They have become rare collectables as a result there haven't been any SSW Atlantic manufactured in brass or plastic since.
Item: One would expect Lionel to offer rebates on damaged models since it appears the problem is internal and isn't shipping related. I wonder if the broken step problem would exist had the models been Proudly Made in the U.S.A. instead of over there, over there?
*Hallmark Models were marketed by Bobbye Hall, owner of Hall's Hobby House, which was located in Dallas, TX.