DennisB posted:Josef,
Even if a customer failed to look closely and responded with a curt, angry or testy note, I still would and have attempted to calm the person down. Never, would I respond in a derogatory manner. There is no excuse for that.
Dennis Brennan
That depends on how angry the buyer was and how they applied themselves in a response. Having a business in the past and working with people, I can say that there are some I would never want their business. The way they treated the staff by mail, phone, or in person. Remember, we only read one side of the story.
