josef,
Like I said, there is no way I would ever respond to a customer that way. These are online businesses only. So, it's only angry words from the customer. Now, I may wish that he goes elsewhere but I would never say that to a customer. Nevertheless, I would try to solve the problem as amicably as possible.
In fact, I had an instance where the customer was completely out of line. I tried speaking with that person on the phone to no avail--one insult after another. My 30 year old daughter then tried as well and I can't repeat what was said to her. Regardless, we still took care of the issue. After a time, the customer calmed down and we now have a good relationship. Who knows what prompted the over the top response? Perhaps, the person was going through some personal issues that had nothing to do with me or my business. It really doesn't matter. I'm happy--the customer is happy--that is the key.
Dennis Brennan
