The problem is packing. They did a poor job. Several years ago, I shipped an O scale Allegheny and the box looked destroyed upon delivery but the contents were perfectly fine. The locomotive and tender were secured to pieces of plywood that had cut rail “slots” with my router. I wrapped so much bubble wrap around the locomotive and then the tender. Then they were wrapped both as 1 unit with even more bubblewrap and double boxed it. Even though the outer box was ripped, crushed and taped by UPS, there was no damage to the items.