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Reply to "Anyone else got concerns with the 'New' MTH companies?"

MY CONCERN. I am not real happy with the new warranty. This is  funny that this topic came up today. I was in a hobby shop this morning that sells MTH. I found a railking MP-15 that I was ready to leave with. I was drooling over it in the glass showcase. It was discounted as well. A person walked up to me and asked if I needed help. I asked this person about the warranty. I told her that I have heard that MTH's warranty says that if anytime within a year I have an issue with the loco that I return it to this store and I am entitled for a refund. (since they do not do repairs). This person said let me go ask  "so and so" about that because "so and so" has a better answer and is more into the trains than anyone else in the store. I waited 20 minutes for this person to return. When this person returned, I was never given an answer. It is like I never asked. We made eye contact several times in the remainder of the time I was there. I never seen anything like it. I came home and verified I was right by reading MTH's warranty. My guess is that they don't want it back if it becomes faulty in less than a year. Would have been nice for them to tell me that. This new policy has to hurt dealers that do not do repairs. What a shame. I would have left with that loco but I have to protect myself ( at least for a year).

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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