Mike, I don't think Lionel has or is ignoring us (the customers). In the OGR article I cited above, Dave referenced the economic and/or supply factors in obtaining parts for handheld controllers. The sales percentages due to collectors and operators is speculation on my part. Nevertheless, in the end, it comes down to investment and rate of return for Lionel. The same rational applies to improving Quality control - that costs money, too. The main point I was trying to make was what I feel is a presumptive notion that everyone has and/or wants to use a Smart Phone for controlling their trains.
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