Reply to "calling MTH service"

Ron045OGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBER

I called today for some service too. I started my phone call as work was ending. Something close to 25 minutes went by as I was driving home (Hands Free Bluetooth) and a very nice lady named Victoria came on the line.

Victoria apologized for the wait, asked me relevant questions to my problem and promptly got me an RA number. She even said she would email me all the instructions on what to do next so I would not have to try and write anything while I was in my car. The email was waiting for me when I got home.

Incidentally, I tried to call a NASC that was close to me as identified on the MTH web site. I called Tuesday and left a message and then called again today as well. Even though their message said they were open, no one ever answered or returned my call.

So at least I got MTH to answer the phone, even if I did have to wait 25 minutes.

Ron

1/10/1810:42 PM

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