I just looked up Lionel's Mission statement:
"Our mission is to develop, manufacture, market and service the best electric toy trains and accessories in the world within a competitive environment.
Lead the toy train industry with innovative engineering, flawless manufacturing and superior customer service. Employ the best people and inspire teamwork and strong communications in an atmosphere of teamwork, trust, openness and innovation. Expose children to the magic of Lionel trains and sprout interest in the toy train hobby. Work closely with our dealer network and share with them some of the decision making processes for future Lionel products.
Keep the magic of the Lionel tradition living for another 100 years."
Note the second paragraph: "Lead the toy train industry with innovative engineering,flawless manufacturing and superior customer service."
"Flawless manufacturing", remember those words when any of you call, talk, email or text Lionel about the issue concerning the new milk cars, Friendship cars, etc.