@Steims posted:Lionel could certainly win some customers back (at least get us buying again) if they established an even exchange program. I think most of us would have no issue swapping out trucks even those with pickup rollers.
This would be a hit on the balance sheet and a loss to the company on the bottom line in the short term. However the long-term customer base recovery would more than recover than in 2-3 years.
So Lionel, are you ready to swallow your pride, admit to the mistakes, and then make them right?
Good luck with that. Lionel couldn't come up with alternative J3a boiler fronts for the limited number of folks that bought and paid for them from Pats trains.
The best/easiest solution for the customer, is to not buy any Lionel rolling stock produced after 2016.
