Reply to "Continuing Saga of Lionel's poor new truck design"

@Ray of sunshine posted:
How many of you believe that key personnel at Lionel are reading these threads? Or care about what we think?
RAY

I'm not sure if you consider them 'key personnel". We know that Dave reads them, and possibly Ryan on occassion. Dave has popped in a few times. I haven't checked their profiles to see when they last visited.

Previous Lionel CS managers and Engineers were fairly active on here.

Having said that, who working at Lionel would want to? Constant issues only means constant complaints, returns and warranty repairs. However, I think those are "curbed" by a severly understaffed phone and email services.

4/9/212:09 PM

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