Reply to "Customer Service lacking?"

gunrunnerjohnOGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBER

Now let's get to my chief complaint!

LOSE THE OBNOXIOUS MUSIC ON HOLD!

Why in the world do all companies seem to think we need distorted music grating from the phone while we wait! Then they have the recordings that periodically break in and make you think someone has finally responded, only to realize it's just a recording about how great they are! If anything, just have a low tone every thirty seconds so you know the connection is still there.

Once in a great while, a company gets it. I've had a couple that say hit this key to kill the music on hold. YES!!! Thank you!

12/2/217:12 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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LOSE THE OBNOXIOUS MUSIC ON HOLD!

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