Reply to "Customer Service lacking?"

leapinlarryOGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBER

I have had two occasions to call Lionel customer service, one Wednesday morning and I was on hold 15 minutes, Aaron answered and I ordered the flapper smokestacks for my VL Genset, he was courteous, fast and friendly, and two weeks ago I called Lionel and ordered windows for my VL Genset and waited 10 minutes, again the customer service lady was nice, fast, friendly and answered all my questions. So, I may be lucky, but they get a top rating from me. I’ve been a happy Lionel customer for over 60 years. Happy Railroading Everyone

12/2/218:47 PM

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