@NoviceBen posted:I guess I’m just old fashioned. When a company rep makes a commitment to have someone call you back, I was guessing they’d follow through on their promise.
What is the old saying, the road to **** is paved with good intentions? I have seen companies in case studies who literally designed their customer service experience to be frustrating, the idiots who created it claimed that most customer service calls were generated by a tiny group of 'professionally disgruntled' clients that basically they wanted to give up. In most companies, they claim to live and die by customer service , but it is a slogan, to them it is a cost center they do everything they can to eliminate it (while sadly often not fixing what generates customer service calls, like poor quality, lousy shipping, poor websites, etc).
