Reply to "Customer Service lacking?"

AflyerOGR Forum Member

@NoviceBen posted:
Had an issue with an order, called Customer Service to discuss but the rep wasn't able to resolve so I was transferred to a manager’s voice mail and was told by the rep I’d get a call back. 5 days later....still no call back. Anyone else experiencing poor customer service? A little frustrating given the cost of items.

I have always had good results with the Lionel Service Center.

Give them another call. As others have said, with lock downs and so many people not wanting to work, they could be short handed. And this is prime season for model Trains.

I just had repairs done on a Legacy Berkshire and it took about 4 weeks.

Aflyer

12/7/216:19 PM

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