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Reply to "Damaged Lionel 60' Boxcars"

Of course you are -- but only halfway.

This situation is a no-win for everyone.  Lionel can't make packaging strong enough to protect against every possibility, unless of course its customers don't mind paying for it.  Styrofoam is not an automatic slam-dunk here.



I think styrofoam would have helped in this situation and yes as the customer I would have been more than happy to pay an extra $1 for my boxcar or anything else for a styrofoam insert over a cheap plastic clamshell any day.

Brad

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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