@Mellow Hudson Mike posted:Of course you are -- but only halfway.
This situation is a no-win for everyone. Lionel can't make packaging strong enough to protect against every possibility, unless of course its customers don't mind paying for it. Styrofoam is not an automatic slam-dunk here.
I think styrofoam would have helped in this situation and yes as the customer I would have been more than happy to pay an extra $1 for my boxcar or anything else for a styrofoam insert over a cheap plastic clamshell any day.
Brad