This reminds me of the fiasco with some of the early Lionscale boxcars. I had to bring about 10 back to Lionel for repair, and I heard that some large dealers were sending cases of them back to Lionel for repair.
At that time you could actually bring items directly to Lionel for service. I sat in a conference room while a service manager repaired all of my boxcars. He said he had told Lionel that the packaging was inadequate and would lead to damaged boxcars. Since that initial round of Lionscale boxcars, I haven't heard of any additional problems so I guess they either redesigned the packaging or the boxcars.
