send me an email I live in new jersey and I'll walk you threw your issues I need to know what kind of computer your using which version of windows is your computer have the latest updates. I also repair and sell computer and can help you with theses issues your have. email and send me your phone number in email and I'll call you and get you going!
it could be just as simple as you don't have the driver for usb port which is on the mth web sight, I have the driver if you need it
Alan