docsavage posted:Over the past 15 years I have been consistently disappointed in response from MTH parts and service. I don't like to criticize without a possible solution but I am stumped here. The people who work for MTH are dedicated but long waits for parts and lack of response to questions seems to be a major problem.
I am discouraged when I read comments/experiences like yours. I'm hoping the long waits for parts and lack of responses to questions is something we might be able to bring to their attention more forcefully than might have been done in the past. I'm not sure right now how to go about it, but I' considering arranging for a company visit where I might be able to emphasize the need for better customer responses.
I don't live that far from Columbia, MD, so a visit is something I could do. Whether it produces any results will have to be seen later.
I'll be sure to post on this forum the results of my visit to the company, should I go that route.
Did you ever get your issue resolved? (I'm not sure what it was!).
Ray
