Reply to "Does MTH actually respond to email/phone requests?"

Trainlover160OGR Forum Member

I would have to say that I have not honestly been happy trying to get to a service tech with an issue. This could be difficult due to the 3 hour time difference being in California.

However, I cannot say enough about Midge and the parts department. She always calls or email me back with what I need.

Quite frankly, I am not sure what I would do without this forum? There is such a wealth of knowledge here, I think I receive better suggestions/recommendations here, as I believe the members here have actually experienced more of the issues brought up here, and the authorized repairmen that chime in have done many more repairs than MTH Service.

That being said, I just enjoy the MTH products too much to stop buying their products, starting from numerous starter sets to top of the line tinplate.

Hope this helps,

JoeG

1/20/1612:36 AM

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