Reply to "Does MTH actually respond to email/phone requests?"

JOEPOGR Forum Member

I had a service issue with one of my PS 3 engines and emailed MTH service. I sent the email on 1/16/16 and because of the Holiday I didn't a reply until Tuesdays or later. With the help of Forum members they helped me get the issue resolved. The point I want to make is that I did get a reply from Kirstin of MTH at 9:23pm last night. They do reply to emails, it may take a day or so and I'm pretty sure that they receive a lot of them. I had emailed Midge for some parts and actually received a call from MTH telling me that Midge had received my email and would be in contact with shortly. That she had a lot of request but would get to me.

To me that's service with smile.

Joe

1/20/1610:12 AM

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