JOEP posted:I had a service issue with one of my PS 3 engines and emailed MTH service. I sent the email on 1/16/16 and because of the Holiday I didn't a reply until Tuesdays or later. With the help of Forum members they helped me get the issue resolved. The point I want to make is that I did get a reply from Kirstin of MTH at 9:23pm last night. They do reply to emails, it may take a day or so and I'm pretty sure that they receive a lot of them. I had emailed Midge for some parts and actually received a call from MTH telling me that Midge had received my email and would be in contact with shortly. That she had a lot of request but would get to me.
To me that's service with smile.
Joe
Joep;
I've received many replies to my initial post regarding whether MTH replies to email requests and whether it make sense to call them. It turns out that when using the phone, you just have to be willing to wait up to 30 min. for service. With email you can get help in 1-3 days but the help will eventually get there.
I did get a call from someone I think was Midge although I'm not really sure and it was in response to me leaving a voice mail about wanting to buy a part.
I ordered the part with the person when they called, but haven't yet received it -- it's been a few days and I'm not really in a hurry anyway.
The bottom line for me regarding my original post is I'm satisfied things are working -- sometime slower, sometime faster, but the system actually works and I've decided to stay with MTH!
Thanks for the reply, joe.
