Reply to "Does MTH actually respond to email/phone requests?"

I have purchased MTH products exclusively for the last few years; (3) locomotives, (2) transformers and many rolling stock.  I have to say, i'm not satisfied.  I don't run the trains enough for them to break down as often as they seem to do.  For $400, I expect it to work for all the more I use them.  I too have NEVER got a response from MTH by email and frankly their website is horrible.  I'm not an electrical engineer and rely on shops for repairs.  I have a two year old 30-20361 which has malfunctioned twice requiring repair at the factory.  I too think I need to look elsewhere.