sdmann posted:Sean,
Not sure what you mean by, "
Scott,
I have been trying to get in touch with you all since shortly after I installed my Cruise M back in November."
We've corresponded no less than 7 times in December.
We can re-flash Cruise Ms, but they come pre-flashed to us from the factory.
Scott,
My timeline was wrong, it was the first week of December after reviewing my emails. I spoke with Rob shortly after installing my Cruise Commander in my old Warhorse. While I was on the phone I asked a couple questions about the Cruise M. He got me pointed in the right direction and I was off and running. After installing the Cruise M I emailed the err@3rdrail email address with questions, concerns, and follow up to what I had encountered (last one was sent on 12/8). The emails went unanswered and I have had a difficult time getting Rob on the phone for tech support. I wanted to share my experience with the installation and provide any pictures that you may be able to incorporate into the instructions.
My main question after installation was what can I do about the flickering firebox? Can the firmware be reflashed and that feature changed? It sounds like it can. My downfall was not following up with the email I sent on back in December about the flickering firebox and including you on that string.
In order for you to do a reflash, do you just need me to box it up and send it to you? Do I need an authorization number?
I didn’t intend for this to come off as poking at anyone, but I have been calling the line posted on the website.
Again, thank you for keeping this option available for us! Because of you I was able to convert the rest of my fleet over to command control and plan to finish converting my son’s and fathers over as well.
