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Reply to "Experiences Purchasing from Trainz on E-bay"

I have bought from Trainz many times.  I had a few (small percentage) problems but they were handled professionally by Trainz!  One was a Lionel Madison car with a bad truck and they replaced the trucks for me.  Two other occasions they very poorly packed items that got damaged in shipping.  They corrected the problem and profusely apologized.  All other shipments were well protected in shipping.

I had a similar lousy packing issue from a well known OGR advertiser who upon my constructive criticism banned me from buying from him ever again saying any future orders would be cancelled.  They had squeezed a Lionel box into an MTH shipper so tightly that it damaged the fragile Lionel box upon extracting the train car from the squeezing that bowed the box rediculously. Trainz is far superior to that type service!!! Trainz is customer oriented and I would buy from them without reservation.   

Last edited by VistaDomeScott

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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