Sidetrack Hobbies is a first-class operation all around. Al and Libby are terrific co-owners, who I always enjoying talking with at York. But easily 70-80% of my phone transactions were always handled by Dottie and Jim. Anytime I'd call, they'd ALWAYS treat me with the utmost professionalism -- much, MUCH more than I receive when calling my power, telephone, or cable utility customer service phone number. Jim and Dottie could run circles around Corporate America's vision of customer service any day, anytime. Whenever I'd order something, they'd always PLEASANTLY check stock to be sure they had what I wanted. And in some cases, I'd ask them "How many do you have?" -- in case I was thinking of buying a bunch of something... like when I recently purchased a variety of MTH Scaletrax items.
This hobby has certainly garnered its share of "stereotype" store owners and store clerks who've earned the reputation of being grumpy folks -- often making consumers wonder why they're even working behind the counter (or on the other end of the phone) to begin with. Jim, Dottie, Al, and Libby are the EXACT OPPOSITE of those "stereotypes", and I will certainly miss Jim's and Dottie's voices when calling in future purchases at Sidetrack Hobbies. They made the phone calls very pleasant and worthwhile. It was never a chore speaking with them. I never met Jim or Dottie in person, but I wish I had. They seemed to be really nice folks.... and represented the epitome of great customer service! 
Wishing them all the best in their retirement!
David
