Deputy posted:Well it's on it's way to Lionel
. One thing I might mention. This was in the e-mail they sent me:
Dear ******* ******,
This confirmation letter is to confirm your specific return Authorization Number for the above referenced item(s). Return
Authorization Numbers are issued for warrantable product repair or replacement. Lionel is committed to providing you with the best
service in the industry. We will make every attempt to repair and return your item in a prompt manner. Typically the current lead
time on repairs is approximately 3 weeks. This is an estimation based on information available to us at this time.
When returning a product to the Customer Service Department for repair you must write the RA number boldly on the outside of
the package near the shipping label. If the RA Number is not placed on the package it may delay the repair and return of your
product. You must also enclose a copy of the original sales receipt from an AUTHORIZED LIONEL DEALER. Please enclose an
envelope with a detailed note explaining the problem you are having, a copy of the dated original sales receipt AND your daytime
contact number (in the event a technician needs to speak to you). FAILURE TO ENCLOSE THIS INFORMATION MAY RESULT IN
YOUR PRODUCT BEING RETURNED WITHOUT REPAIR or worse, not returned at all!Me again. I wrote that dang RMA number ALL OVER the box I sent it in
DON'T Worry about the Original Sales Receipt !! This is what I call a "FORM" Letter that they send out to all the repairs with a RA#. In this last few Months I have sent in 990's from a Friend that had his in storage for 5 Years, Mine Which I have had for 8 Years and the "Clubs" that we have had for over two years! They always come thru!!!! In fact the last one I sent in they had it back to me in less than TWO Weeks!! Don't fret!!!
AND, they have never charged me to Repair them!!! KUDOS to "LIONEL TRAINS"!!
FREDSTRAINS
