MartyE posted:You call or have a tech update you and that takes 2-3 minutes multiple that by everyone else that wants an update and nothing gets done. Updates would be nice but I'd rather them being getting things done.
Just my opinion, your mileage may vary.
That's all fine and dandy. EXCEPT...Lionel has this on their Legacy Upgrade website:
"You will receive an email the day your Legacy System arrives, notifying you that it has been received in good order. Once your system has been upgraded and validated, you will receive a second email notifying you the upgrade is complete, and your system is being returned to you. This email will have a UPS tracking number included, so you can track your package on-line."
I did NOT receive any e-mail when it arrived at Lionel. I had to call to verify. I did NOT receive the second e-mail notifying me the upgrade is complete, nor did I receive the FEDEX tracking number. I had to call to find all that out after a month of waiting. If I didn't call, I wouldn't know squat about it arriving this weekend. And I still didn't get a tracking number. If Lionel wants to concentrate on getting things fixed, I am fine with that. But they shouldn't deceive the customer about all these e-mails we were SUPPOSED to get and didn't. It tends to put people in worry mode that maybe their part has been lost or set aside and forgotten about.
