Rick,
Absolutely. But it appears that they're too busy with more important things prior to shipping out the product.
Good situation? Definitely not.
Can we live with it? We have to. Unlike so many other markets, i.e. automobiles, personal electronics, housewares, appliances, etc., there's not enough competition left anymore in our market for any one player to use quality as a competitive advantage. They can get away with poor quality -- and they are getting away with it.
Mike