Reply to "Getting Lionel Warranty to Respond?"

TraintrackOGR Forum Member DIGITAL SUBSCRIBER

Another thought, maybe we as attendees at train shows that "Lionel" the company is present, should let them know, that we as customers are having trouble getting in touch with customer service for warranty work or parts. Tell them about your experience on the phone. Listen to their response and then respond again to them if you get an unsatisfactory answer. They need to hear our frustration. Then you may see changes.

2/3/2010:41 AM

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