I use "My UPS" and most of the time it works well rerouting packages. However, there are times that a shipment is forbidden from being rerouted until after one delivery attempt, and sometimes not at all. There are inconsistent reasons for this. Also, since Covid19 both UPS and Fedex often leave a package on the porch that is signature required. Not a good feeling having expensive items left on the porch while you are at work, in spite of signature required. Or because their technology is erratic as far as rerouting. The delivery person can sign their own scanner with Covid being the reason and avoiding face to face delivery. I would think that this was intended for use when the delivery person physically sees the recipient through the door without opening the door. This is being misused by drivers just wanting to dump packages. I have important items sent directly to a UPS Store to avoid the random blocking of reroute capability.
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