I've been leaving money at Grzyboski's for about 20 years now. While I can't speak to phone/internet ordering (Grzyboski's is my local train shop and I pick up everything in person), their prices have always been among the best. I have only had one problem in all my purchases there - over the last 18 months or so, I have purchased over 20 Fastrack switches, one of which was DOA out of the box. When I walked in with the box under my arm, Joe just looked at me and said "bad switch"?, I said yes and he took it and replaced it, so I'd give them an A for service as well.
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