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Hello brand new and I need help

hello brand new here and need some help. Sorry In advance for posting this in the wrong place. Still trying to learn the ropes.

anyway here is my issue.

i bought a brand new mth proto 2 NYC Mohawk today. I got it home in boxed it, in raveled the plastics and what not put it on the track hooked everything up. Turned my transformer power on and the engine came to life. Making noise. Chatter and I can blow the whistle and bell. I press direction and it won't move. It makes A mechanical CLICK sound and cuts the protosound off and then the sounds kick back on but no movement. After consulting the manual, I factory rest it and nothing.... then I thought it might be in a lockdown state of some kind... I did the button commands for that....nothing I have no idea what's going on it's literally brand new never run. Please help! Thank you!

Original Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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