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Help with new Lionel SW7

Well this engine is fresh out of the box and it makes a terrible noise, but only in reverse.  While the tank is still bolted to the bottome of the chasis in this video, since I shot it I dropped it and ran the engine without it but it makes the same hideous sound.  I have also lubed the axles and gears.  It sounds to me that the noise is coming from the rear truck (the truck under the cab).  Any ideas what is causing this noise?

There are 2 screws in the center of the bottom of the truck.  Are either of those grease ports?

thanks for any help you can offer.  Also, please don't post anything about Lionel's crappy quality control.  That horse is long dead and it won't help me sort this problem out.

Original Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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