I will tell you from a chemical rail shipper’s perspective PSR is nothing more than a bunch of railroad executive / Wall Street hype. Service on CSX is essentially the same now as it was before the PSR implementation fiasco with the possible exception of returning empty private cars. Those now seem to take longer more circuitous return routes which enables CSX to ding you on excess empty mileage.
In addition to stuff like that; rates, switching and demurrage charges have been increased and free time on private cars held on railroad tracks pretty much eliminated.
At the same time railroads are siphoning money from customer pockets; they are spending millions on share buybacks. In short; PSR has one constituency - investors. None of this nonsense is targeted at helping customers, growing the business or, for that matter, reducing operational complexity for employees.
Curt
