Reply to "How should a dealer set themselves apart?"

grazOGR Forum Member DIGITAL SUBSCRIBER

I'd like to know what everyone's definition of good customer service is?

You pre-order a new loco from a local dealer and it's dead when you get it home.

What level of service can you expect from this local dealer that may not have any extras in stock to allow for an immediate swap. At that point, you're shipping it yourself back to the MFG and the dealer is out of the picture. Yes, they can pre-test it at the store but again, if they have no extras, it doesn't really help.

9/14/1512:10 PM

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