Reply to "How should a dealer set themselves apart?"

MartyEOGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBERMEMORIAL SUPPORTER

To me if the dealer makes every possible effort to correct the issue then that is customer service. If the dealer doesn't have a replacement, offers to ship the unit back for you. Now in some cases it may make more sense to ship it directly to the manufacturer.

If a dealer does everything within their power to satisfy then that is great customer service but the customer also must be aware some things are out of the dealer's hands.

9/14/1512:27 PM

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