Reply to "How should a dealer set themselves apart?"

Gilly@N&WOGR Forum Member DIGITAL SUBSCRIBER

Originally Posted by graz:

I'd like to know what everyone's definition of good customer service is?

Good communication. Shipping updates are very welcome. Actually shipping the pre-order. Call if there is a question about a credit card #.
The option to test the customer's new locomotive prior to shipping. A video such as JDS Ltd does after an upgrade is excellent.
Capability to repair the new locomotive if there is an issue. As a customer, it is frustrating to receive an item that is BIB (Broken-In-Box).
Fair pricing. Don't have a pre-order price and then blow-out on an auction site for less money the week after receiving a new item.
Employee honesty. One employee can give an otherwise good company a very bad name. Don't sell me something you don't have, or tell me you've shipped it when you haven't. Lie to me; count on losing my business forever!

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