quote:I agree that customer service is at the top of the list. However, I have something to add and not sure if it falls into these same criteria. However, the two things that turn me off the quickest is arrogance, and pushiness. I was on vacation last week and went into a train shop and the arrogance was so obvious that I almost walked out.
LOL, reminds me of another experience I often have.
I keep a fairly low profile, so I am often in situations where the person on the other side of the counter (at train shows or train shops) doesn't know me. Many times, that person will start a sales pitch that is full of misinformation that either betrays their lack of knowledge, or may just be an attempt to make a sale at any cost.
Not a way to grow a business or the hobby.
When I worked retail, my manager instructed me to do no more than greet the customer, and offer assistance when someone walked in. Then leave them alone!
99 percent of the time, the customer declined. Some would ask for help after they looked around a bit.
