Reply to "How should a dealer set themselves apart?"

Originally Posted by New Haven Joe:

There aren't any good 3-rail train dealers in my area. I order nearly everything online. A good website is critical with a good return or repair policy if the item doesn't work.

NH Joe

Same here. When we actually had a "LHS," I patronized them faithfully. But it's been closed for over two years (no, he wasn't driven out of business by online dealers), and except for our area's twice-a-year train shows, I have no choice but to shop online.

As for online dealers, there are two things I look for: first is, does the dealer actually have what's on the web page in stock? And second is, how secure is the online ordering?

9/15/1511:11 AM

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